Testimonials

“Roseann,

I want to thank you and your crew at Wallace Elevator Service, especially Bill, for the fast, accurate service I recieved yesterday. When we arrived on Saturday after the storm to find that the elevator was not working and I had new tenants arriving I was panicked. Your response with a service call within 3 hours of my calling and the efficiency of the repair saved the day.”

Mike, Sea Isle City, NJ

“Dear Mr. Wallace,

I am a Real Estate Agent in Morris County, NJ. As an agent, you never are quite sure what issues might arise with a home purchase. When my client's potential new home involved an elevator, my first thought was "oh no, where am I going to find a reliable company to inspect this?" I was very pleasantly surprised! From the minute Roseanne answered the phone I was assured not only that I had chosen the best company I could, but that my client was in good hands. Roseanne accommodated my client's appointment needs & the technician couldn't have been more professional. He was extremely knowledgeable and patiently took the time to explain every detail to my client. He also sensed that she was somewhat intimidated by the elevator, but by the time he left, I could see she was a lot more at ease. Thank you! Whatever you are doing to train your employees is truly working. I cannot tell you how often when I try to arrange for workers or service people that I am very disappointed by no shows, lateness, bad quality work & no knowledge about their product or service. Your company made my job that much easier.

The good news about your inspection service call; I now have a client who is secure about her elevator, I have passed around at least a dozen of your cards & my client has taken a service contract with your company.

Finally, please open an office in this area. We have a population of aging baby boomers who are reluctant to move out of the metropolitan area away from NY & their grandchildren. They are not fond of climbing stairs any longer, but not excited to give up their colonials with the bedrooms upstairs!”

Thank-you again-
Sincerely,

Michele Cascelli, Weichert Realtors, Morristown, NJ

“ We were pleased with the immediate response from the company when we had a problem operating the elevator. ”

Dr. Kavita L., Franklin Lakes, NJ

“As an owner of an office building in New Jersey, I would highly recommend the Wallace & Son’s Elevator Co.’s team to any building owner. They are highly responsive when needed and very reasonably priced for their service. I have dealt with other elevator companies, and none have provided the service and support the way Wallace & Son’s does. Thank you Scott and your team for such excellent service.”

Peter Martin, Oliver Investors LLC, Cherry Hill NJ

“Just a short note to say thanks for the quick service. I was in a jam with no one else being able to fix the problem in the Newtown PA area. Your guy came out the next morning and was able to get the elevator working again before noon. Can't thank you enough. ”

Tom L., Newtown, PA

“Dear Sir/ Madam,

You guys give great service and fixed my Inclinator Elevette promptly and inexpensively.

Thanks again. ”

John D, Philadelphia, PA

“Roseanne,

Just a short note to thank you for your amazing quick and professional service. One of my clients had a residential elevator installed and the installer went out of business soon after. The difference in quality, professionalism and service when Wallace took over was amazing! We recently had a small problem and Wallace had a Technician there within 3 hours who was able to fix the problem within 1 hour. Simply amazing. I would highly recommend Wallace to anyone. ”

Jim G., Voorhees, NJ

“Dear Rose,

I would like to thank you for the excellent service you provided to us in regard to our elevator. When our elevator was installed last year, your service technician demonstrated both technical excellence and professional courtesy to our family. This past week, you once again showed how other companies should act. When we called for a service call, you went out of your way to accommodate us. Your technician came out on the day and time we expected, took care of the service call and made sure we were 100 percent satisfied. He was polite, friendly and professionally proficient. If you every have need for a reference, please feel free to have them call us. ”

Saul E., LBI, NJ

“Roseann,

I wanted to take a minute to thank you for your help in maintaining our elevators. We have used several other elevator service companies since installing our units in 2006 but no one comes close to the personal service that you and all of the staff at Wallace and Sons provides. Whenever I call, whether for routine maintenance or an emergency, I am treated as if I am your only customer. The work is scheduled in a timely manner and it is always completed as promised. I would be happy to recommend Wallace and Sons to anyone needing help with their in-home elevators. ”

Mike Vagnoni, Sea Isle City, NJ

“Roseann,

Thank you for helping my Dad restart the elevator at Sea Isle, NJ. He was really worried that he had broken it and I was not close to Sea Isle. You saved the day. Please enjoy lunch on me.

Thanks again,
Karl. ”

Karl F., Downingtown, PA

“ As a residential customer with an elevator that is under contract since 2009 with your company, I am happy to be able to write a letter that provides a compliment to two of your employees.

Since becoming your customer, only one person, Mike, has serviced my elevator. Unfortunately, there was need for him to visit my home several times during February and March 2011. Between 2003 and 2009, my elevator had been serviced by a different company who practically each time sent a different repairman to my home. Some were more knowledgeable than others. I wanted to let you know that Mike has consistently provided me with excellent service and demonstrated great ability at diagnosing the causes of the various problems that were occurring. In addition, his demeanor not only was correctly business-oriented but also exceptionally polite and pleasant. Regarding the later traits, I can say the same about Roseann.

In fact, the last visit in March that Roseann scheduledd and Mike serviced was the particular example that convinced me to write this note. They both knew that I was shortly leaving for an extended trip was counting on having an operational elevator to bring my heavy suitcases from my home's third floor to the garage level. They did all in their power to accommodate my special time-sensitive need to my complete satisfaction.

In my experience, good employees are the key to a successful business and speak volumes to the quality of your company.”

Gale S., Aberdeen, NJ

“ Your technician was a delight to work with. Knowledgeable, personable and willing to explain the maintenance and repair process.”

Barbara H., Manasquan, NJ

“ Wallace & Sons Elevator Service Co. was very helpful to my husband and me when our elevator broke down on a Saturday afternoon and the company that we were dealing with at the time claim that they did not receive my phone messages until Monday morning. My husband is paralyzed from the waist down and depends on the elevator to get him on all floors of our home. He had to sleep downstairs for 2 nights on a twin bed that I brought down from upstairs. I called Wallace & Sons on Sunday for help and they sent someone out the next day. Scott Wallace was very helpful and understanding over the phone and it was a pleasure to deal with him. The repairman was right on time and had the elevator fixed within an hour. I would highly recommend Wallace & Sons Service, Co. to anyone needing elevator service. They were very helpful, efficient and courteous. Thank you, Scott for your quick response.”

Robin K., West Berlin

“ The technician from Wallace & Sons Company was professional and explained every element of the maintenance & repairs performed.

Two thumbs up!”

Niel L., Livingston, NJ

“ The guys were very personable, professional and polite. They kept the area clean and ready to use.”

Paul S., Sea Isle City, NJ

“ They always show up fast and when they say they will. They are, clean, fast and efficient when they are on the job.”

John & Eileen G., Brigantine, NJ

“ Thank you for the prompt, professional service today. Tech was super!”

Rita H., Sea Isle City, NJ

“ My technician, Paul, arrived on time and was pleasant & professional. He diagnosed & repaired my elevator quickly & efficiently. I highly recommend Wallace & Sons for your elevator needs. ”

Paula G., Manasquan, NJ

“ I had Wallace & Sons Elevator Service do a conversion of my home elevator. Both Mike & Paul were above and beyond in their knowledge and service. I would highly recommend this company to anyone having problems with their elevator.

SERVICE WAS EXCELLENT! Men were on time, explained everything to me. I would like to thank Wallace & Sons for a great job to help me get a full operating and safe elevator. ”

Connie J., Aberdeen, NJ

“ Great, Prompt service – friendly, capable and efficient mechanic. ”

Nancy B., Sea Isle City, NJ

“ What a great service man. He listened, saw and heard the issue. Explained what needed to be done, did it, and was complete. No mess, no fuss, a man I trust! ”

Charles C., Ocean City, NJ

“ Wallace & Sons and its technician did a reliable and fine job in servicing and maintaining our elevator. ”

Alan G., Brant Beach, LBI, NJ

“ They came out quickly for a service call, found the problem and the elevator was soon back to normal. They were courteous, prompt and professional. ”

Ken B., Avalon, NJ

“I would just like say my experience with Wallace & Son’s Elevator Service Co. is very good. My serviceman Mike is, in my opinion, very knowledgeable and the best at his field. If I have any problem or issue all I need to do is call and in a timely manner he shows up to service or repair my elevator. I feel very assured that the job is always done right when Mike is finished. I am totally confidant in Wallace & Son’s and Mike. I know that in coming years with Wallace & Son’s and Mike as my service man, I know my family and especially my grandchildren will be safe every time they ride our elevator. Thanks Wallace & Son’s for making me feel safe.”

Loretta G., Brick, Ocean County, NJ

“Service is professional.”

Cynthia F., Ocean City, NJ

“If you want a company that will be there when you need help, call Wallace & Son’s. Had a great turn-around time and the technician knew what the problem was because other technicians were there at once to analyze the problem (ordered any needed parts). If you want a great company to work with, Wallace & Son’s would be the pick. They made my day and there cost was very reasonable.”

Barry L., Ocean City, NJ

“Wallace and Son’s came to my shore home when my elevator was damaged by the 2009 nor’easter. They were prompt, knowledgeable, courteous, and did a great job!”

Paul K., Strathmere, NJ

“I called Wallace and Son’s Elevator Repair when my elevator was acting up. No one, to that point, could determine the problem. They came in, and, after much trouble-shooting, found the problem. I couldn’t be happier and more confident in Wallace and Son’s as my elevator service company.”

Paula M., Brant Beach, Long Beach Island, NJ

“In the past few months that we have used Wallace & Son’s Elevator Service Co., I have been very pleased with their promptness, politeness and professionalism. They were able to quickly and accurately diagnose the problems I’d been having with my elevator for the past 4 years. Going forward for repair or maintenance, Wallace & Son’s is the company I will call.”

Leena B., Weehawkin, NJ

“Thank you for taking care of the Inspector’s violations on our elevators. Good job! ”

John S, Camden, NJ

“Mike was very efficient! Preformed all maintenance checks. Very satisfied with Wallace & Son’s Elevator Service!”

Deborah C., Spring Lake, NJ

“Technician was prompt and courteous. It was easy to get an appointment.”

Tracey C., Spring Lake, NJ

“I have dealt with the team at Wallace & Son's elevator service co. four times over the last six months for both minor jobs and a pretty major repair. This team is highly professional, courteous and very responsive to customer needs. They have found good solutions for my elevator, implemented them effectively and at a competitive cost. I have had dealings with other elevator service companies but keep coming back to Wallace because they're just better! I trust this team and plan to have them service my elevator in the future.”

Spencer P., Livingston, NJ

“Mike was very professional while performing the repair service. He fixed the problem quickly. I highly recommend Wallace & Son’s.”

Ronnie A., Aberdeen, Monmouth County,